The Commerce Commission’s latest Measuring Broadband New Zealand report, from independent testing partner SamKnows, looked at broadband video conferencing performance for free accounts for the first time.
Before 2019, the importance of good videoconferencing performance may not have been high on your list when choosing a new broadband plan. But as 2020 has developed in unprecedented and unexpected ways, videoconferencing is increasingly vital as we work and learn from home.
The latest Measuring Broadband Report measure the performance of Google Meet, Microsoft Team, Skype and Zoom by looking at latency. The report compared ADSL, VDSL, Fixed Wireless, Fibre 100 and Fibre Max.
Latency refers to the reaction speed of your network connection. It is measured as the time it takes to send data and receive a reply, measured in milliseconds (ms). The lower the number the better.
Poor latency speeds cause noticeable delays between video and audio – those awkward pauses between you speaking and the other person hearing your voice. Latency is also an important metric for serious online gamers, as issues with latency can delay response times and mean the difference between winning and losing.
"The tests show fibre is best at supporting uninterrupted video calling via increasingly popular platforms including Google Meet, Microsoft Teams, Skype and Zoom. Meanwhile, copper and fixed wireless plans were more likely to experience delays during a call," says Telecommunications Commissioner Tristan Gilbertson.
"COVID-19 has highlighted how important having good home internet is for work and keeping in touch with family and friends. The more volunteers we have, the more detailed we can make our reports and the more we can do to lift internet performance for all New Zealanders."
The report found that:
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