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Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.9
Reliability 8.2
Speed 7.5
Support 8.4
Features 7.4
Value 8.0
Average from 45 reviews
Showing 1-5 of 45 items.
2019-12-11 11:47:44
Gary Heathcote 7.0
As usual prompt answering of my phone call, friendly helpful service and fixed the problem over the phone. 10/10 from me. I would still be waiting another hour on Vodafone or Spark for someone just to answer the phone.
Pros
unbeatable service
Cons
None
2019-12-10 18:52:33
Doug Dixon 9.4
Broadband as it always should have been! Great product, service and value, save yourself from the nightmare VodaSparks of the world. And the customer support people are proper local techies who know their stuff.
2019-12-03 18:21:13
Harry 9.0
Always fab service from people I trust. Local - and they really do care.
Pros
no
Cons
no
2019-11-28 09:09:40
Robert Jeffares 7.8
I have NOW service at 3 locations which use a number of not so common features that need to be configured. NOW staff understand the technology and what needs to be done. Things happen promptly without me having to train call centre staff over the phone. I have other ISP's I have to deal with and they don't perform as well. Some are complete disasters!
NOW have limitations placed by service provider Unison which may be resolved as Unison increases it's capacity to deliver. Pricing is a little higher than other ISP's Support more then makes up for it. ...read more
Pros
Local, Responsive,Client Focused, Prompt.
Cons
Horrible "In Your Face" Phone Answering System. It belies the real people and real service NOW delivers. VODAFONE has the voice [but not quite the service]
2019-11-26 06:51:24
Peter Barleyman 7.0
Loved the humour and the accurate identification of the issues with other providers. Delighted when the customer care rep recalled my earlier conversation and had the detail on hand two weeks later!. could not fault the service so far. One short conversation compared with hours on hold. with repetitive conversations.
Pros
Top marks so far
Cons
nothing negative
Showing 1-5 of 45 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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