Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 July 2019

casey scott 1

very slow connection. regular cutouts with no warnings or notification. very expensive set up and monthly charges. Promises of reimbursement with no follow-up. very disappointing experience. charged $290 disconnection fee to leave this service

Pros

Cons

no connection while it rains or cloudy weather. regularly no connection due to technical issues with promises of reimbursement with no follow-up.

20 July 2019

Jeff 1.2

Since signed with contact energy very poor customer service they didn't delver what they promised .
1. Very poor customer service
2. Invoices not informal and not clear and hidden chargers
3. Very poor broadband contacted many time wast of time.
4. Rip off
Invoices not regular and sometime 2 invoices in a month putting me dept

Pros

Contact Emery NOT delivered what they promised

Cons

Hard to contact over the phone or emails and never reply email.

19 July 2019

Diraj 1

Terrible

19 July 2019

Cathy McNamara 7.4

I liked Slingshot and would've been happy to keep going with them. It just didn't make sense (when it came to moving house) to sign up for another 12 month contract with Slingshot without any incentives which were being offered to new customers also signing up for 12 months. I think Slingshot (and maybe all providers) should consider offering incentives for loyal customers as well to remain with them and not just focus on new customers. I don't have a negative review on Slin ...read more

18 July 2019

Sean Rodgers 9.4

Living out in the middle of nowhere the only service I can get is satellite internet. This service is by far the best satellite internet I have used

17 July 2019

Deborah 5.8

Basically happy with service but having to be on rural broadband (yet only 400m outside of town boundry) it became very expensive compared to other providers.

Pros

Service mostly reliable

Cons

Can take a long time to book a call back. Also some buffering.

14 July 2019

Ralph Christophers 6.6

Came to end of our contract and without any messages bumped up the cost.They even have 30/20 internet speed as "standard"and charge to be at the market norm of 100/30.Also failed to offer us their newer plans.

Pros

Can go into a shop and talk to a person.Always had helpful/good service

Cons

As above

12 July 2019

Gayle Petch 3.6

Spark has been awful, can take up to a day for call back when the connection is dropping out, they always have to get a technician out I the end, and it's far too pricey

11 July 2019

Rob Clubley 5.8

Okay if you want the absolute basics, but support was patchy, no support to talk to at weekends, and they don't let you BYO router/modem.

10 July 2019

Eric Woods 3.8

Spark is manipulative and anti-consumer. Shocking service - 2 hour wait on phone, or 1 day wait on callback, then can't understand their accent. The promotion I found on their website was wrong/out of date and the would not honour it.
The new unplan is still over priced and locks you into 12 months for NOTHING! Unplan charges the same for 60gb that others charge for unlimited data!!
Save yourself the disappointment - go elsewhere and stop feeding this dysfunctional corporate beast.

Pros

None

Cons

Called - got a 2 hr wait. Gave up, and was only then offered a callback for a day later. Call was no use. New unplan locks you into 12 months for NOTHING! The promotion I found on their website was wrong/out of date and ...read more

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