Very disappointing experience with Blue Door. The service is expensive, technical support is practically non-existent, and customer service leaves a lot to be desired.
Even after my service had been terminated and I had been with another provider for over three months, Blue Door continued taking monthly direct debits from my bank account. I had to contact my bank to block further payments and arrange a chargeback.
The owner, Mark Anderson, was very harsh when speaking t
o me over the phone and eventually hung up on me. Their 0800 number (258 33667) appears to be little more than a message-taking service, with no direct access to a technician who can resolve problems.
Communication feels like a one-way street: it is difficult to reach someone when you need help, but they contact you when it suits them.
Be careful with the contract terms and cancellation fees before signing up. Based on my experience, I would not recommend Blue Door. ...read more
Pros
Mark Anderson can be pleasant to deal with, particularly when signing up. However, this does not make up for the poor customer support and overall disappointing experience.
Cons
Expensive service, virtually no technical support, difficult communication, harsh customer service, continued direct debit payments over three months after termination, and hefty contract cancellation fees.
