Spark Broadband

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Spark Broadband
5.3

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 172 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.3

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 172 reviews

Adam 23rd September 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Absolutely shocking customer service pay for 1000 get 250 no one can help

Pros:

None

Cons:

Too many to mention

Wendie20th September 2018

6.4
Reliability
7
Speed
7
Support
7
Features
7
Value
4

Reliable broadband. customer service poor - very difficult to get in contact with - long wait times and can be challenging understanding staff due to accents.

Pros:

Reliable

Cons:

High monthly price - and recent further increase.

Raylene20th September 2018

6.0
Reliability
7
Speed
4
Support
8
Features
5
Value
6

Im sure there are better plans out there

Pros:

Good feedback and support for any problems. By phone is slow, but online chat service is good.

Cons:

Certainly not fast as advertising promised. Also advised when considering connection there would be no charge for connection, however there was.

Susan Blyth18th September 2018

5.4
Reliability
7
Speed
7
Support
1
Features
7
Value
5

Unbelievably irritating. Never send me an account in 5 years. I always had to find out and then they would charge me for being late. I discussed the lack of an account with them but they insisted they were. It was not in my email or in my junk. I have had the same email account for 5 years. They are not particularly competitive and all appear to be about 16 years old and treat their customers as though we are 16 too.

Russell McKenzie15th September 2018

7.6
Reliability
9
Speed
9
Support
7
Features
7
Value
6

Reliability is good. Support communication is a frustratingly lengthy process when you need it most.
Value for us older users is poor when we are paying around $85.00 per month, and mostly only use
5 - 10gb per month! It would be much fairer to have a stepped usage plan. If we were to overstep the allowance
per month on a stepped program, Spark could simply adjust the bill for that month - SIMPLE!

Pros:

Reliability is close to perfect, so thank you for that!

Cons:

as listed in comment panel...

Bryan Duffin12th September 2018

7.8
Reliability
9
Speed
9
Support
7
Features
7
Value
7

Very hard to talk to.

Pros:

Speed very good

Cons:

Seems to be expensive

A R Mitchell11th September 2018

4.0
Reliability
3
Speed
3
Support
3
Features
7
Value
4

Wireless Broadband
Slower than adsl, continuous dropouts, landline not always contactable

John Ansell11th September 2018

7.0
Reliability
8
Speed
7
Support
6
Features
7
Value
7

Overall reliability & speed was fine - just cost caused us to switch.

Stewart Callaway7th September 2018

4.4
Reliability
9
Speed
2
Support
5
Features
5
Value
1

Spark made no effort to retain me as a customer once fibre became available and we could upgrade from the copper net work.

Pros:

Much faster and cheaper service

Cons:

None so far

Bruce Stansfield7th September 2018

2.8
Reliability
2
Speed
1
Support
3
Features
6
Value
2

Urged to go to 4G. Good for 3 months then started slowing. Eventually speed test said - no latency. Changed to copperwire - wonderful. Took two months of problems (still had to pay) to connect- all Spark problems. Then received letter saying copperwire monthly price going up and go back to wonderful,reliable 4G to avoid increase in charges. Spark customer service denied anything wrong with 4G and my problems were normal.

Pros:

Features on paper were good

Cons:

Arrogant staff responses - with two exceptions.
No service - yet still paying
Talk at you - not to you

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