Spark Broadband

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Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Lynda12th July 2018

3.6
Reliability
3
Speed
2
Support
3
Features
7
Value
3

Horrid and slow, would never use them again.

Pros:

Their invoices are regular...funny that
Lightbox comes with it

Cons:

Slow, very slow
Isn’t reliable
Some days struggling to stream YouTube on fibre. A joke

Rishelle Brown7th July 2018

2.8
Reliability
1
Speed
1
Support
7
Features
4
Value
1

Broadband is slower than dial up speed

Pros:

Well known company

Cons:

Almost unusable

Fran Schack3rd July 2018

8.2
Reliability
10
Speed
10
Support
8
Features
7
Value
6

I felt that Spark was very high priced and that was the reason I wanted to change providers. Whenever I went into their Dunedin office with a question, there were long line ups waiting to be served and I never had the time to wait.

Pros:

They were quite reliable, but you had to wait for service.

Cons:

Price..

Tony2nd July 2018

4.0
Reliability
6
Speed
5
Support
1
Features
7
Value
1

Expensive. Customer service appalling. In three months. I've had to spend 8 hours on the phone with them to sort out continual issues with billing. Torrents were really slow.

Pros:

No stoppage in service.

Cons:

Expensive. Customer service appalling. In three months. I've had to spend 8+ hours on the phone with them to sort out continual issues with billing. Torrents were really slow.

T K30th June 2018

4.4
Reliability
3
Speed
5
Support
2
Features
5
Value
7

Poor reliability of speed. Customer support not helpful.

RN Farrer29th June 2018

4.8
Reliability
7
Speed
5
Support
4
Features
5
Value
3

Hard to get hold of and local store, not a great deal of help.

Pros:

Good coverage.

Cons:

expensive when compared with other providers. Changes in rates not allowed in plan

Brenden24th June 2018

7.2
Reliability
8
Speed
7
Support
7
Features
7
Value
7

Speed is an issue sometimes but overall pretty good

Stephen23rd June 2018

6.2
Reliability
7
Speed
9
Support
7
Features
3
Value
5

Very reliable 4G wireless in rural areas where provided

Pros:

Reliable, high speed connection. Faster than many fibre plans!

Cons:

Hampered to a large extent by use of Huawei technology, its poor software and other shortcomings. No unlimited plans. Expensive compared to wired connections.

Shane Egan16th June 2018

7.4
Reliability
8
Speed
5
Support
9
Features
9
Value
6

Value gets better once you come out of contract. Can beat them down $50 per month if you show a cheaper price elsewhere. I got $20 naked broadband discount $20 valued customer discount and $10 discount off my mobile plan too.

Pros:

Spotify Netflix hotspots customer service and macafee security on pc free

Cons:

Expensive until you come out of contract and can haggle

Ariki16th June 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Absolute WASTE OF TIME. Had no internet connection for more then a month (and still waiting) because chorus had hooked up the wrong house and spark couldnt figure out why it says this address had internet at their end but we had nothing at ours. Their ineptitude cost me $1000 in lost earnings for time off for installation and the pain of not having internet for a month which hindered both me and my partners income immensly.

Pros:

None

Cons:

Entire experience with spark broadband

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