Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.5
Speed	8.2
Support	8.7
Features	8.1
Value	8.3

Average from 514 reviews

Showing 1-5 of 514 items.

2024-05-21 10:02:22

Tony Barnett 8.2

Been with Now since 2002. Always provided an excellent broadband service

2024-05-20 18:33:57

Chung 9.4

Chose Now as our ISP in Dec 2023 as they had a good sign-up offer. Haven't had any issues with the connection until last Friday arvo. Immediately got through to staff member over the phone who was friendly and quick to identify that the problem was local. They arranged for a tech to come the following morning who resolved the issue (which was caused by dodgy wiring done by builders).

Pros

Friendly knowledgeable staff, fast resolution. Stable and fast connection

Cons

Nothing so far.

2024-05-20 10:27:53

Rowan Billing 10.0

Gold Standard in Customer service and product provision.

2024-05-15 18:07:21

Ronald Minnaar 8.6

The telephonic support is very very good and product knowledge just as good.

Pros

No problems since the problem has been rectified

Cons

No cons thus far

2024-05-11 11:18:38

Paula 10.0

I was a client for 2 years and only cancelled my account because I moved to a place that already uses another provider. The whole process was very smooth, from installation to closing. I've never had any major problems, but whenever I contacted client support, the was a super friendly staff there to help, either by phone or email.

Pros

Support, speed, value for money

Cons

Contact via email could be faster to provide a reply

Showing 1-5 of 514 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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