Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Broadband Compare Awards Best Customer Service

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.8
Reliability 5.6
Speed 5.8
Support 4.8
Features 5.4
Value 5.1
Average from 172 reviews
Showing 41-45 of 172 items.
2021-10-23 17:08:10
Mitchell Peckham 4.2
I was with Telecom now Spark for years their customer service was the main reason I left and I went to 2 degrees. They were a fresh, modern, dynamic company . But over the years they started going down the same path as Spark and its the frustration with their substandard customer service is why again I have changed. It shouldn't be to hard to just call and talk to a person who can quickly and efficiently solve your issue. I am a loyal customer that just requires good service.
Pros
initially price and customer service.
Cons
Price as its hard to swallow all the promo's to entice new customers but do nothing to keep the ones you already had. Second lost me due to extremely poor customer services.
2021-10-11 21:28:24
Nick 7.2
just did speed test and got 900.76 download and 426.11 upload, so slightly faster than advertised.
Pros
good service and speed.
Cons
they just upped my contract price without telling me, so will be on to them tomorrow about that.
2021-10-10 16:53:13
Peter Davie 9.8
Best change we ever made from Vodafone rural broadband to 2 degrees wireless.save $55 a month and brilliant service.
Pros
Absolutely best provider we have had changed from Vodafone rural broadband to 2 degrees wireless broadband save $55 a month. Kept me in touch all the way through the transferafone rural broadband to 2. Degrees
Cons
None
2021-10-07 22:18:12
Elias Ravillas 3.4
DO NOT BE FOOLED BY THEIR PROMOS. After signing up for 950Mbps connection, they only activated 100 Mbps of bandwidth. Was on hold for over 3 hours (no call-back option), no answer until the call got disconnected at 10pm. Sent an email to inform them of the problem, the next day, my bandwidth only increased up to 400Mbps. Tried calling again and now had an option of a call-back, but no luck. Will file a complaint, and cancel after 2 days of putting up with their RUBBISH SERVICE!
Pros
NOTHING GOOD TO SAY
Cons
RUBBISH SERVICE. Look somewhere else, their promotions are not worth the hassle.
2021-09-29 21:10:22
Graeme Marr 7.6
Spent at lest 6 hours trying to get help on phone, first call 1 1/2 hours waiting for answer from 2degrees should be much better than this
Pros
All going after two days on phone
Cons
Last help person accent very hard to understand.
Showing 41-45 of 172 items.
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Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only. 
T&Cs apply.
Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only.
T&Cs apply.