Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

 
provider_badges_2.png
 

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW
Total: 5.8
Reliability 5.6
Speed 5.8
Support 4.8
Features 5.4
Value 5.1
Average from 176 reviews
Showing 11-15 of 176 items.
2023-12-05 17:32:18
Alex Bryant 2.2
In July, 2degrees made a change which broke my VDSL internet entirely. After several calls and several pieces of bad advice we were finally able to get it working again. However, our download speeds had dropped from a consistent 125 Mbps to 40 Mbps. Several more emails and calls over the coming months lead nowhere except to the same confused and incorrect advice from their end. Eventually, the speeds began frequently declining to 20 Mbps, then ultimately 10 Mbps. We procured a second 2degrees FritzBox on our own and factory reset it - still the same terrible speeds. Eventually after 6 months of putting this off I've switched to Voyager and my speeds have instantly returned to 100 Mbps~ using the same router. No one at their end cares in the slightest, they couldn't even feign concern or muster any effort whatsoever throughout this entire process. 2degrees is a terrible company that I will never deal with ever again. ...read more
Pros
Absolutely none
Cons
Terrible customer support, terrible outadated documentation, absolute zero care for their customers
2023-11-10 15:20:55
Sashen Govender 1.2
Be cautious when moving properties, I followed the processes via their website & they ended up downgrading my line. After logging a ticket on their website & waiting 3 days with no feedback, I decided to call in. Now I must wait another 3 days for them to move me to my correct plan. The communication is absolutely horrible & wait times when calling in are insane. Unless you are calling about new sales, then they answer very quickly. The company seems to be run by front line staff, no escalations. ...read more
Pros
Price
Cons
Communication, website design, wait times, customer service
2023-10-25 12:17:31
Neil 4.8
Don't use them if you want to get any support because their customer service is TERRIBLE! Email often takes weeks to receive a reply.
Luckily, the broadband itself is quite reliable.
Pros
Broadband is reliable and speed meets the describe
Cons
Customer service is awful
2023-10-14 17:07:26
Dee 1.8
Avoid at all costs.

It takes up to two hours to get to the support on the phone. If they won't drop your call in a middle, as they really like to do. Give them a call if you don't believe it can be that bad.

Two degrees can just decide to cut your connection off with no reason or warning because of some internal migration. Moving house was a disaster, they kept losing my details, some overseas support person just did not log a ticket in their system, or something. I spent almost two month without internet and they kept charging me full price. ...read more
Pros
There is no pros
Cons
No customer support, unfair charges
2023-10-11 13:51:02
Anne 6.4
They are so bad now. You cannot get through to customer support and when you do you cannot understand them nor they you. Emailing them isn't any better as you get a standard computer generated reply, then whey you reply, you get a new contact asking you the same questions. Shocking support. So disappointed and delighted that I've received an email saying my contract prince is going up and I can leave, without penalty, within 30 days. I will be doing that.
Pros
Usually stable
Cons
Terrible support. No replies. Computer generated replies. No ownership of bad support. They used to be great!
Showing 11-15 of 176 items.
Best Broadband Providers 2019
18/11/2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Share No Evil
27/03/2019
Share No Evil browser extension launches to tackle online terror in NZ
NZ Compare is proud to support Share No Evil.  Share No Evil is a movement to make sharing terrorist content culturally unacceptable in Aotearoa.  With the tap of a button, people can take a small step to help starve terrorism of the oxygen it needs to survive.
2degrees promise no price rise 2019
9/03/2019
2degrees promise residential broadband customers: “no price rise in 2019”
2degrees promise residential broadband customers that they won’t face a price rise in 2019. Compare 2degrees plans with Broadband Compare. 
Best Customer Support Broadband Compare Awards 2017 - Finalists
21/09/2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
11/09/2017
ADSL broadband speed report September 2017
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  
VDSL broadband speed report September 2017
11/09/2017
VDSL broadband speed report September 2017
Looking for a VDSL connection?  Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money.  Read all about the performance of VDSL internet providers in NZ.
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
Great Offer
×
Get Unlimited Broadband from $50/m
Plus, a free modem rental
When you join a 12 month Plan and bundle Pay Monthly
Get Unlimited Broadband from $50/m
Plus, a free modem rental
When you join a 12 month Plan and bundle Pay Monthly