Leave a review about Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.0
Reliability 5.8
Speed 6.0
Support 5.8
Features 5.3
Value 7.0
Average from 49 reviews
Showing 31-35 of 49 items.
2017-11-10 23:12:50
Cammy 8.4
Reliable and cheap service
Pros
Insanely competitive with their pricing
Cons
-If your not technically minded and you have an issue, ringing them can only be achieved between working hours. Generally easy to understand when talking to them though
-Their Huawei modem they supply is rubbish
2017-11-01 05:44:40
Joseph Williams 8.4
On their unlimited fibre plan
Pros
Cheaper than every other provider and the service is impeccable on fibre
Cons
Terrible to deal with their support via email
ADSL service cut out all the time while we were waiting for fibre to be installed and they were basically no help. Worth it if your connection is reliable but don't expect them to help at all otherwise
2017-10-24 05:45:13
Grant price 5.0
Not very helpful when you finally get hold of somebody
Pros
Good prices
Cons
No good for gaming I found, they suggested I change provider
2017-10-17 08:38:31
Glenn Holmes 3.0
We recently signed up to skinny unlimited broadband.

We were told we would be connected within 5 days which was great.

We have today cancelled our contract after 12 days of bad service, terrible communication and broadband speeds which makes dial up look like fibre.

Details below:
Pros
Cheap.
Cons
Lack of communication with customers, irrelevant automated emails which did not update us on our connection, rather tell us something we wanted to hear which would generally be the opposite of the actual situation. Once we responded to these emails, we would receive an email saying to"please disregard the automated emails from our system"

Did not receive 1 phone call after almost 2 weeks of bad service to help the situation, instead automated, impersonal emails.

No logging of faults case in the skinny system, which meant every time we called to discuss the connection issues, we had to repeat the entire situation to a new operator each time we called.

Multiple hangups while on hold, then no call backs to continue the conversation.

Told they were "too busy to make a call back" when we asked to not be put on hold and be called back once progress had been made.

2-3 day periods of no update information, only when we called could we find out what the progress was. Often previous conversations were not logged in the system so a chorus technician would have to be re-booked.

Absolutely terrible service, no apologies or consideration after 12 days of conversation with badly trained employees.

Would welcome a phone call from skinny management to discuss how bad their service is and what they could do to provide a better service.

Come on skinny! Make the call! Oh wait... You don't do out bound calls because you are too busy right....

...read more
2017-10-13 05:02:01
Rachael Bell 9.0
Used their 4G service in rented property that did not have fibre yet...Fab service only changed as I relocated and they could not provide fibre service or 4G to new address
Pros
Always answered call. Never had an issue with their service provision. Not needing unlimited data I found the value great and no requirement of landline connection. 4G was still a good speed
Cons
Could do with more plan size options. While 100Gb suited me it's often not enough for families .
Showing 31-35 of 49 items.
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