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Leave a review about Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 3.9
Reliability 3.9
Speed 4.7
Support 2.5
Features 4.5
Value 4.2
Average from 13 reviews
Showing 1-5 of 13 items.
2019-04-27 12:49:33
Rex Widerstrom 2.6
Agreed to sign up, after a door-to-door salesman called, on the basis that there'd be minimal interruption to service as I work from home. He promised there would not.

After Chorus installed the fibre, they advised the service should be up in an hour. It wasn't. The next day, Compass advised it would be on the following day. It wasn't.

I've now been informed it will be another 3 days, bringing the total time disconnected to 6 days. And who knows whether THAT is true?


This company is guilty of deceptive and misleading behaviour, both by its sales and support people. I have lost revenue due to their dishonesty and incompetence and will be taking this to the courts and the Commerce Commission.

AVOID.
...read more
Pros
Nothing.
Cons
They fail to deliver, mislead and promise what they have no intention of delivering. Will leave you disconnected and lie about it rather than fix it.
2019-03-08 16:32:02
Richard Cavaney 5.8
Would have given a good review if not for my ending with. I changed credit card and forgot to notify them. Received a letter saying they would disconnect me the next day. Have been completely unable to contact them to set right. End of 3rd day no contact. Time to change.
Pros
Internet was up reliably most of the time.
Cons
Their abysmal support.
2019-03-02 08:46:53
Shaun 1.0
Terrible service or should I say no customer service
Pros
No pros
Cons
Unethical company, beware.
2019-01-23 15:42:42
Rob 2.2
Been with them for a few months then had to move house so was a good opportunity cancel their services. Expect long wait times on hold, and them not replying to emails or requests.
Pros
Once you get connected it's fine.
Cons
Good luck if you ever need help, lack luster customer service.
2018-12-07 17:23:30
Robbie Semu 1.2
Worse internet service. Not happy at all. I’m leaving this company and will be fighting the exit fee I will refuse to pay. Internet cuts out, Sales reps give you false information. No one rings u back. Your waiting for ages to talk to someone. Very unhappy customer.
Pros
No pros
Cons
Too long to list.
Showing 1-5 of 13 items.
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