Leave a review of Compass

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Compass is a kiwi-owned, kiwi-operated company with every part of the business right here in NZ. Our call centre is here, our engineers are here, and we are all here for you. Customer Service is very important to us. We work hard to ensure your new connection with Compass goes smoothly and you continue to receive awesome service. We are big enough to make a difference, and small enough to care. Although we own and run our own network, we wouldn’t be here without our customers, so your problems are ours and we aim to fix them quickly - no matter how small.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.4
Speed 5.7
Support 4.0
Features 5.3
Value 5.1
Average from 19 reviews
Showing 1-5 of 19 items.
2020-10-14 23:22:42
Stephen Wilsol 7.8
Love the attention and service from the smaller ISP's and not being a number with one of the big boys, my switch has been smooth as, here's hoping the great start I've had continues
Pros
good router, great communications
Cons
wish they offered netflix bundle
2020-09-20 13:07:37
Des Pettigrowth 8.4
Chorus had just installed fibre in our town, upgraded from copper and chose compass, really good experience, great service, smooth switch from Voda across, excellent speed, nice free modem, couldn't be happier
Pros
no
Cons
no
2020-09-19 21:52:55
Jamie 8.8
Recently upgrade from VDSL to unlimited fibre, compass team really helpful, checking price plans got a great deal, switch up went great, been very reliable and super fast, very happy
Pros
no
Cons
no
2020-06-11 16:22:16
Tristam Price 4.6
Had broadband with Compass for 18 months. Wasn't sure if I was paying for landline or not, it didn't work and I wasn't bothered about it. But I was paying. Switched to Slingshot, $19/m cheaper (no landline). Compass wanted $199 ETF. I deducted 18m @ 10/m that they owed me for landline and paid $19, now chasing payment (including approx $40 charge that they wouldn't explain) thru collections company despite my thorough explanation. Collections co referred me to TDR Service but Compass are not a member and I can see why. I have now demanded my $199 ETF back due to their poor attitude. ...read more
Pros
Connection was reliable enough, speed ok.
Cons
Poor ethics, greedy.
2020-03-22 20:44:39
Joanne 8.4
Easy swap, compass team gave me all the info I needed, transfer when as planned, even Chorus did their thing. New service running really well, had one call into support desk, easy as to deal with.
Pros
Local support, easy to contact, reliable
Cons
none
Showing 1-5 of 19 items.
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