Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.3
Reliability 5.6
Speed 5.7
Support 4.7
Features 5.3
Value 5.0
Average from 182 reviews
Showing 21-25 of 182 items.
2023-10-11 13:51:02
Anne 6.4
They are so bad now. You cannot get through to customer support and when you do you cannot understand them nor they you. Emailing them isn't any better as you get a standard computer generated reply, then whey you reply, you get a new contact asking you the same questions. Shocking support. So disappointed and delighted that I've received an email saying my contract prince is going up and I can leave, without penalty, within 30 days. I will be doing that.
Pros
Usually stable
Cons
Terrible support. No replies. Computer generated replies. No ownership of bad support. They used to be great!
2023-10-10 13:00:42
plusminus 1.0
Coming back to leave another review because 2 months after cancelling my account with 2 Degrees, they are still giving me trouble. I cancelled my account with them because they hiked up their prices which voided their contract's early termination fee, but they continued to send me an invoice for another month + termination fee despite confirming with customer service over the phone that I wouldn't have to pay anything.

I called them again to try and sort this out but apparently they have no record of this. They said they'd waive the early termination fee as if they weren't supposed to do it in the first place then continued to try and get another $99 out of me for a month of internet they never provided.

The situation was only resolved once I mentioned that I had a recording of the last phone call I had with customer service where they explicitly told me that I wouldn't have to pay anything once my account was cancelled.

This is all on top of the fact that it took them 2 months to get us connected in the first place. You can read all about that in my previous review from August.

Save yourself the trouble and go with literally any other ISP. 2 Degrees is a nightmare.

If you do end up having to use them for whatever reason, i recommend recording every call you have with them because they apparently don't keep track of anything.
...read more
Pros
they technically provide internet but then again, so does literally other ISP
Cons
See above.
2023-09-11 08:01:19
Alex 1.6
DO NOT USE 2 DEGREES.
*Slow speeds, *Poor Customer Service and Support
I have been paying for 300mbps fiber for months but barely get half that speed while connected via a LAN cable. said they would send out chorus to investigate twice and they never come. They open a fault ticket then 2 days later close the ticket without doing any work.
Pros
none
Cons
everything
2023-08-28 16:39:59
plusminus 1.0
choose literally any other ISP. It took 2 months to get our Internet connected, during which they insisted we were already connected, then they sent us the wrong modem (and charged shipping), on average it takes about 2 hours to reach customer service (1 hour was the fastest we got) and even ending a contract has been a mess. The operators themselves are great but they can't actually do anything to help. It's not that they're incompetent or anything, they literally just can't because all their systems are so heavily automated that no human being can actually effect change. So now we have to wait a month to get refunded for a month and early termination fee we were never supposed to be charged. ...read more
Pros
Nothing that other ISPs don't also have
Cons
See above
2023-08-22 19:17:26
Lal 7.0
No one knows what they are talking about and doesn't listen or look at the evidence provided...
Asked for a change of plan before connecting. They told me to wait. The deal was $60 pm 1 year fibre300 with a $100 prezzie card. at anyrate, I waited and then asked them. The drama began. They started billing me at different rates for the same plan. one person the plan is not available to me because I asked for the change. I told them, I asked before connected. No one listens. another told me it was $60. The other employee doesn't agree with that agreement. Gives me another billing of $92. I inquire. They gave me the prezzie credit and took it all away in this drama. They blooming don't know what they are saying and they just don't see the evidence provided. Oh!! Please!! I'm waiting for my term to complete and nah!! the worst service and communication I have ever had in NZ. ...read more
Pros
just the speed
Cons
see first box
Showing 21-25 of 182 items.
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