Average from 63 reviews
Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider.
Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network.
Tex Edwards founded 2degrees in February 2001 and provided initial capital. Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.
After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.
We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.
Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.
Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.
We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.
We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.
And this is just the beginning...
** NOTE: The above information has been provided by the ISP or reproduced from their website **
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
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Average from 63 reviews
Kiritapu Murray15th November 2018
Changing because of their customer service
Mohit Mavi13th November 2018
Very poor speed and support
Soren12th November 2018
Changed provider to save money.
Was actually happy with the rest
Full speed any time
Calling them takes ages in the queue
Mel Gazzard25th October 2018
Slow at times. Support fine and have had no significant problems, but expensive at $95 a month for unlimited fibre.
Frank Waa6th October 2018
2degrees are proactive with me
David Lacey27th September 2018
support is virtually non existant . they don't respond to emails or phone calls
hence we have dumped 2 degress for both broadband and mobile
Annette Clennell22nd September 2018
Can’t speak highly enough about these guys. I have fibre and close to 1 gig download and 500mbps upload and unlimited data. Only had 1 outage in two years which was fixed in 20mins. We stream a lot and have a gamer in the house. No problems at all. No contract and free router. I think we pay $105 per month.
Kiwi based call centre. Don’t have to wait long on the phone. Great reliability and excellent speeds with wired, a little slower with wifi but that’s normal. Discount for having mobile with them.
Can’t really think of any, maybe price could always be cheaper but that’s the same with most things.
Elisabeth19th September 2018
Very expensive and they like to lock you into a contract
Dave Shaw13th September 2018
After 2 years changed provider :
No contract and credit given for change 25 percent of reason
Not getting support to put in better router than provided 75 percent of reason
No support for non isp router :
Danny11th September 2018
Reliability has gotten worse this year. I never used to notice many connection drops, but the last couple of months I have noticed quite a few. I notice because I game a lot which requires consistent good latency. But then, perhaps I am gaming more than I used to? I normally get a latency of ~150ms with game servers being in Singapore. I've never need to use support so can't really objectively comment on that. I have not switched to fiber yet even though its up our street no ...read more
Get a discount for having both mobile and internet accounts under 2degrees.