From day 1 they were painful to deal with messing up the order 3TIMES! Its hilarious on their website when you want to connect with them "We don’t have a phone number for customer support because waiting on the phone is slow and frustrating. Live chat is a much faster way to get help" When you do you can expect to repeat yourself 10 times, and wait at least 5minutes before each response and when you do get a response with who ever is on the other end , they are not in anyway
informative or communicative rarely answering any actual question, which is beyond enraging. using the Care@zeronet address has most of the emails bouncing back as undeliverable if if you reply to theirs directly. Id say they are cheap because the service is appalling. Coupled with the SLOW. Im using the same Router and ONT and since moving to my new ISP with same package Im actually getting the bandwidth I was paying for. ...read more
