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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 301 reviews
Showing 21-25 of 301 items.
2019-09-02 09:37:16
Amy 6.2
Pretty reliable VDSL internet service & clear & accurate billing. Unfortunately they have no human live chat services nor do they provide an email address to contact them on. Their call centre has long wait times and is outsourced to India. Makes things difficult for anyone with hearing loss or other communication difficulties.
Pros
Reliable service, accurate billing
Cons
Difficult to get help if you need it
2019-08-26 06:24:50
Ina hopkinson 7.0
Was pretty slow some evenings and mornings
2019-08-15 22:11:02
Sylvia 7.4
We never had any issues with Vodafone, the customer care centre was always easily reachable and in 12 months we never had any real issues.
Pros
Good customer care
Cons
Pricey compared to other providers, which became the reason for us cancelling our contract once it expired.
2019-08-15 17:31:47
Andrew Hepworth 5.6
If you have any issues it is almost impossible to get resolution unless you can eventually speak to the NZ based call centre (after being transferred through 3-4 other offices). This might take you 45 mins plus each time. Once you are through to the NZ call centre, sometimes they say they will correct things but it is not done. We have finally struck someone in the NZ office who has been a great help and sorted our issues. There seem to be a lot of lovely helpful people at Vodafone but the IT systems do not seem to 'speak" to each other and transfer information and therefore no record of previous calls or arrangements made. We have had to contact Vodafone NZ CEO and use the Telecomunications Disputes resolution service prior to leaving. ...read more
Pros
Broadband is generally reliable.
Cons
The stress and time of dealing with ongoing account issues was not worth it for us and ultimately drove us away from using this company. Nor would we ever use it again.
2019-08-15 10:07:26
Richard 6.2
When we signed up, Vodaphone was great. Prompt, reliable and responsive. Call centre was based in Auckland and any questions and minor glitches we had upon activation of our VDSL were rectified promptly. Tried to upgrade to the newly installed fibre in our neighbourhood recently and it was the WORST customer service experience I have ever had. Firstly, my original order for the upgrade was never processed. When trying to check on the status of the upgrade, I discovered the call centre was now based off-shore. I was told (through a thick almost indecipherable accent), that the plan I was seeking did not exist and they tried to up-sell me to a more expensive plan, despite the plan being right in front of me on my browser. I sent them a screen grab via email and even then he doubted me and ask that I refresh my browser window. This by the way was after being bounced around between operators and being placed on hold for nearly an hour and a half. Finally when I thought I may as well just proceed and get things rolling, my service rep asked for my Driver's licence ID. I steadfastly refused as this was never necessary in the past. I had always been identified via my billing details. At this point I was fed up, told them I was seeking another provider and asked that they not call me back again. Five minutes later he calls back saying he doesn't need my drivers license because he was able to access my passport number from my account file! He could now sign me up. Why on earth was a call centre operator accessing my passport details (presumably used as ID when I originally signed up). I am outraged and have now left Vodafone and signed up to a new provider. ...read more
Pros
Consistent reliable VDSL speed approaching 100mbs. Once up and running, pretty much hassle free.
Cons
Impenetrable customer service. Call centre has moved off shore and help is incompetent and rude. Often times they would not listen and just assumed I had said something that I had not, like they are reading from a script most of the time.
Showing 21-25 of 301 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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