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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.1
Speed 5.9
Support 4.1
Features 5.5
Value 4.8
Average from 307 reviews
Showing 6-10 of 307 items.
2019-12-15 10:53:12
Shaun 1.2
Hopeless - shut my phone off for 6 weeks, kept saying it would come back on yet took 6 weeks and perhaps a total of 3 hrs on the phone to sort - no refund for the lost time of use etc - very very disappointed
Pros
Works sometimes, yet slowly
Cons
Customer service is non-existent, do things like shut off broadband and phone line without even telling you (nothing to do with outstanding bills etc) then spend hours on hold to try get it turned back on
2019-12-05 12:03:33
Sandie Chamberlain 4.8
Very long waits on phone call help line for customer service. Difficulty getting invoices corrected if there were mistakes. Actual broadband was OK as far as I could tell. Could be slow around 5pm time.
2019-12-05 06:50:42
Olivia Robben 7.0
Support lacking
2019-11-29 21:52:55
Bill & Michelle Oughton 5.6
Support not very good with systems not in sync with each catorgary
2019-11-14 16:27:37
Maria Quin 2.4
Customer service non- existence. I had been a client for 20 years and there was no recognition of this. When ever I had an issue it was a nightmare to get hold of them.
Showing 6-10 of 307 items.
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