GREAT DEAL – 4 MONTHS FOR FREE FROM VODAFONE – FIND OUT MORE

Vodafone Broadband

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  • Special offer
    Ultimate Home Fibre
    4 MONTHS FREE Broadband + 12 Mths NEON + $50 Prezzy card
    Special

    4 months free Unlimited Broadband when you switch to Vodafone on our Ultimate Home Broadband plan on a 12 month&nbs ...

    4 months free Unlimited Broadband when you switch to Vodafone on our Ultimate Home Broadband plan on a 12 month term until 1st May 2018. Get over $615 value on our Ultimate Home plan including NEON on a 12 month term plus get a $50 Prezzy card if you switch online today. Terms apply.

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    Exp. May 1st

    4 months free Unlimited Broadband when you switch to Vodafone on our Ultimate Home Broadband plan on a 12 month&nbs ...

    4 months free Unlimited Broadband when you switch to Vodafone on our Ultimate Home Broadband plan on a 12 month term until 15 April 2018. Get over $615 value on our Ultimate Home plan including NEON on a 12 month term plus get a $50 Prezzy card if you switch online today. Terms apply.

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    Terms and Conditions apply. Please read them carefully.

    4 months free

    • Offer available to new Vodafone customers who sign up to an eligible Ultimate Home ADSL, VDSL, Fibre or FibreX Broadband plan on a 12 month term
    • The 4 months free is applied when your broadband becomes active with Vodafone and will show on your first or second bill as a credit.
    • The credit will be applied as 4 x your monthly broadband price only. Your monthly price includes your base monthly fee for your broadband plus a 99c telecommunications levy contribution.
    • If you leave Vodafone Broadband within 12 months of joining, the 4 month free will be debited back to your account on a pro-rated basis based on the number of months remaining in your contract term.
    • This offer is not available in conjunction with any other offers.
    • Offer available until 1st May 2018.
    • Unlimited broadband is for residential use only.
    • Offer includes a modem and standard broadband connection on Fibre, VDSL, ADSL, and FibreX plans. $14.95 modem postage and handling charge applies. Terms apply, see terms for ADSL, VDSL, and Fibre here . Cable and FibreX customers will receive free use of a modem for the duration of their services and a free standard broadband connection and wiring. See FibreX and Cable modem and connection offer terms here.
    • There is a charge of $10 per month to add a home phone.
    • On Account mobile customers on eligible plans get an additional $10 discount per month.
    • $199 early termination fee applies for 12 month term contracts.
    • Broadband not available everywhere, see what you can get.
    • Consumer Terms and Residential Broadband, TV and Fixed Line terms apply.
    • You can download the My Vodafone app to easily check your data, mins and TXT usage any time.

    $50 Prezzy card online only offer terms and conditions

    • Offer available to new Vodafone customers who sign up to an eligible 12 or 24 month term Smart Connect or Ultimate Home broadband plan online only. 
    • We’ll send your Prezzy card to you after your Broadband connection is activated.
    • Your Prezzy card will be sent to the hardware (modem) delivery address you specify when you sign up online.
    • When you receive your Prezzy card in the mail, it will be locked & you must unlock your card before you can use it. Call 0800 450 509 or visit prezzycard.co.nz/how-it-works/ to unlock your card.
    • Prezzy card terms and conditions apply.

    NEON with Ultimate Home

    • With the Ultimate Home broadband plan 12 months NEON is included in the package. This offer is available from 19th October onwards.
    • You must activate your promo code within 60 days of receiving the activation email.
    • Vodafone will send all eligible broadband customers an email with a unique NEON promo code within 6-10 working days of the connection of their Broadband service. 
    • If you leave Vodafone while you are receiving your promotional NEON offer, your NEON will be cancelled.

    Activating your Promo Code

    • To activate NEON services, go to NEON neontv.co.nz/signup and enter your details and promo code.
    • If you are an existing NEON customer you need to cancel your current NEON subscription and wait until your subscription has completely finished before you can redeem your promo code.
    • If you’re currently on a NEON promo code and cancel, you’ll also cancel your current promotion. You’ll need to wait until the end of your current promotion before you can activate this promo code.
    • You can only use one promo code at a time.
    • NEON services will automatically end 12 months after the day the NEON services were activated.  If you want to continue NEON after 12 months, you will need to re-activate NEON directly through the NEON website (neontv.co.nz).
    • The promo code is for single use only and you cannot transfer your promo code to anyone else.

    Using NEON

    • Using NEON to stream videos will use data, and you will use any data entitlements available under your eligible Broadband plan. 
       

    Changes to the NEON service

    • If Sky cancels or materially alters the NEON Service we may no longer be able to provide this NEON offer to you.

    General

    • This is not available in conjunction with any other NEON promotional offers.
    • Sky NEON Terms and Conditions apply.
    Exp. May 1st
    100Mbps 20Mbps
    Fibre
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    Unlimited data
    12 months
    contract
    from Free
    first 4 mths then $94.99
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  • Special offer
    Smart Connect Fibre
    Vodafone Online Chat Support Only
    Special

    Online chat support. Vodafone Ultra Hub. Free Standard install. Includes $10 discount for 24 month t ...

    Online chat support. Vodafone Ultra Hub. Free Standard install. Includes $10 discount for 24 month term

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    3 mths FREE

    3 Months free Unlimited Broadband when you switch to Vodafone on Smart Connect plan. Online chat support. Vodafone Ultra ...

    3 Months free Unlimited Broadband when you switch to Vodafone on Smart Connect plan. Online chat support. Vodafone Ultra Hub. Free Standard install. Includes $10 discount for 24 month term

    Read more
    3 mths FREE
    100Mbps 20Mbps
    Fibre
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    Unlimited data
    24 months
    contract
    from Free
    first 3 mths then $79.99
    select
  • Special offer
    Everyday Home Fibre
    FREE Prezzy Card, worth $50
    Special

    $50 Prezzy Card is a limited time offer to new customers who sign up online to Everyday Home only 

    Terms and Conditions apply. Please read them carefully.
    • Offer available to new Vodafone customers who sign up to an eligible 12 or 24 month term Smart Connect or Ultimate Home broadband plan online only. 
    • We’ll send your Prezzy card to you after your Broadband connection is activated.
    • Your Prezzy card will be sent to the hardware (modem) delivery address you specify when you sign up online.
    • When you receive your Prezzy card in the mail, it will be locked & you must unlock your card before you can use it. Call 0800 450 509 or visit prezzycard.co.nz/how-it-works/ to unlock your card.
    • Prezzy card terms and conditions apply.
    100Mbps 20Mbps
    Fibre
    100GB data
    24 months
    contract
    from $69.99 select
Vodafone Broadband
5.2

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.2

  • Features 5.3

  • Value 4.7

Average from 146 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    8 January

    SPOTLIGHT: Vodafone Broadband

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    12 September

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    12 September

    ADSL broadband speed report September 2017

    We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  

    12 September

    VDSL broadband speed report September 2017

    Looking for a VDSL connection?  Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money.  Read all about the performance of VDSL internet providers in NZ.

Vodafone Broadband
5.2

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.2

  • Features 5.3

  • Value 4.7

Average from 146 reviews

KatrinaMcCallum16th April 2018

3.0
Reliability
5
Speed
7
Support
1
Features
1
Value
1

Appalling customer service: website unhelpful, have to make multiple phone calls and wait for hours to talk to anyone, unhelpful in store as well

Pros:

None

Cons:

Appalling customer service. I never want to have anything more to do with Vodafone

Sheryl16th April 2018

8.6
Reliability
9
Speed
9
Support
9
Features
8
Value
8

The customer service and prompt service is highly recommendable.

Pros:

The internet performance meets my internet needs

Cons:

Expensive

Shaun McConkey11th April 2018

7.2
Reliability
8
Speed
7
Support
7
Features
7
Value
7

Not enough reward for loyalty

Gaurav11th April 2018

8.4
Reliability
10
Speed
8
Support
9
Features
8
Value
7

Overall OK, but top speed never reaches the claimed 100mbps

A Langlands10th April 2018

7.8
Reliability
9
Speed
9
Support
5
Features
8
Value
8

Vodafones billing system is NOT user friendly. It is almost like they keep the invoices confusing so that you cannot work out how Vodafone arrives at its billing totals(amount due) The invoices are not transparent and logical. If you ever have a problem with the invoices the call centre in the Phillipines cannot work out how it was charged. There is also a component of language barrier frustration when trying to explain what has happened - on both sides i'm sure! It is very difficult to bypass the Phillipine call centre to speak to a Kiwi when communication is failing. ...read more

Pros:

Comparative services and prices to other broadband + voice providers
Wi Fi is pretty reliable. Only the occasional drop out

Cons:

Lack of transparency and logical progression of invoices.
A definite language barrier at the call centre when calling about invoices.
Transition from the end of a years contract to the next fixed contract is unnecessarily stressful due to invoice mix-ups followed by stressful billing conversations with the call centre to sort out the invoices. ...read more

Rita dibert10th April 2018

5.6
Reliability
6
Speed
4
Support
6
Features
7
Value
5

They discontinued my paradise email which was not only inconvenient (changing all those web site log ins etc,) but expensive as it made all my business cards, etc invalid! Then they installed broadband without notice on a Saturday and Sunday of the Whanganui Open studios which is usually my largest sale of the year! They blocked my drive which is the entryway to my studio. The noise was loud and penetrating. I complained to my council and they came back the next weekend Saturday as well but at least we're not there on the Sunday. We pay $300 to be a part of this tour and I lost far more in sales.
Band is unstable and goes on and off.
...read more

Pros:

Kept me on a $61 fee as I am on the super...but every once in a while it kept going up without warning so I had to call and explain, again.

Michael10th April 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Excellent service. No issues from the beginning. Tech was really friendly, helped me out with everything. Was so happy to finally get connected after many problems with another company that i wont mention. Cheers Vodafone.

Pros:

Reliable.

Cons:

Nothing so far.

Martin9th April 2018

4.4
Reliability
5
Speed
8
Support
2
Features
3
Value
4

Vodafone's modem was not reliable - frequent outages for up to an hour a time. Once my contract was over, they immediately increased my monthly payments without notifying me of this. Worst of all, they are impossible to communicate with. I wasted three hours trying to speak to someone with any degree of authorty, only to be sidelined, cut off or ignored. I got nowhere. I was told I needed to speak to the retention unit. They didn't answer the phone. They will probably phone me after I have changed over, but it will be too late by then. One other thing - how come Fibre prices haven't reduced over time the way original broadband prices did? Is competition not a thing? ...read more

Pros:

They exist.

Cons:

They're no bloody use.

Martin Buck7th April 2018

4.0
Reliability
5
Speed
8
Support
1
Features
3
Value
3

After my 12 month contract finished, they bumped up my monthly charges by $10 without explanation, and they proved impossible to contact despite my trying to do so for over three hours. Abysmal treatment of a long time once loyal customer. Maybe they don't want to stay in business? Absolutely lousy treatment of customers every single time you try to contact them.

Pros:

They exist.

Cons:

They don't care whether you exist or not. All they care about is profit and to hell with the mugs who sign up with them.

Joanne Webber4th April 2018

7.0
Reliability
9
Speed
7
Support
7
Features
7
Value
5

I changed to Orcon as I worked out that I would save nearly $500 in the first year, and I joined up with my mobile as well. The mobile is cheaper and has better features, i.e. unlimited talk time and far more gb. Also, vodafone don't do fibre, its some version of it.

Pros:

Reliable

Cons:

too dear in comparison

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