Average from 187 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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Vodafone internet TV has been unveiled today.
Looking for an email provider in NZ? We break down the different NZ email providers and highlight the best free email accounts in the New Zealand market. If you need a new email address this article will help.
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
Average from 187 reviews
Colin Mabey13th August 2018
I had what they call fiber X which is cable based.
I have fiber installed in my house
Vodafone has fiber X .
I want fibre
Darryl12th August 2018
Cant think of any
Adrian Claydon 12th August 2018
Seem to have a fast VDSL connection
Fast enough for multiple devices to stream videos.
Vodafone support not the greatest. But haven't had to contact much
PHIL11th August 2018
WIfi speed using the 'rental' router is lousy. Customer service is OK so long as you give yourself 90 mins - otherwise you won't get anything.
Nice service support people -when you get to them
Crap service facilities
Lee9th August 2018
Dreadful Customer Service! Called me a lier.
My fibre contract with them was ending so a month out i contacted them to see what they could offer. For a lesser plan they wanted more $$$ then I finally had someone say that they could do same price. I said I needed t ...read more
Kewl8th August 2018
I had been with Vodafone for 8 years until today when they told me we are increasing prices without an increase to services provided you can take it or leave it.
I had minimal problems with Vodafone from Dec 2010 until May 2017
I was forced to reduce the quality of content watched in order minimize buffering. Speeds have been appalling from day 1.
Lucy3rd August 2018
We've been with Vodafone for many years have Broadband plus phone for two properties. But each month billed for varied additional charges which no satisfactory answers are given ( last months account was $10 cheaper than this months but nothings changed ) Their call centre's hopeless plus being off shore doesn't make things any easier. Customer service is not good they informed me months ago they'd place us on a better rate but that hasn't happened either. We've been with t ...read more
Rose2nd August 2018
Such an unprofessional unreliable discouteous team. Would never ever recommend Vodafone to anyone even my worst enemy. Charged my partner $600 bill for making 2hours worth of phone calls to Rarotonga when he was on a plan for unlimited free calls to the Pacific Islands and Australia.
Myself along with my partner tahn decided to do the resposible thing and contacted Vodafone and was put through to a women on the service team and advised her of the issue and explained we we ...read more
Vodafone Service is shit and can eat shit. Professionals my ass.
Nigel Zega1st August 2018
Vodafone dumped its old email services, causing no end of problems for people having to change email addresses.
Vodafone also never advise of ends of promotions - they just charge more until you complain and have to negotiate a new contract. It would be better to offer new contracts to customers instead of having them complain. But Vodafone seems to rate profit over customer satisfaction.
Help staff are polite.
Help is slow and not very useful at the basic level.
Anne31st July 2018
Major internet and phone problems for months - and to a lesser degree for the previous 2 1/2 years of poor internet and constant phone problems. This year Vodafone "service" turned into an absolute nightmare!
60 and more internet dropouts - in an HOUR- for months??
Numerous phone problems 'Number does not exist" etc etc
Finally - I PHONED Chorus- they were appalled.. Fixed in FIVE MINUTES - thanks Vodafone for your useless "service"
.I requested recompense for months o ...read more