Leave a review of Stuff Fibre

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Stuff Fibre

Here at Stuff Fibre, we’re changing the way Kiwis get fibre broadband. We’ve taken all the best bits and listened to what customers really want and built probably the best internet service in NZ.  We’re putting you back in control from day one with a simple offer, no contract tie-in, local service and a 30-day money back guarantee if you’re not 100% happy. (which you will be!!!)

If you’re looking for fast, reliable, unlimited broadband with customer service you can rely on then Stuff Fibre should be your first and only choice.

Join Stuff Fibre today for a genuinely better internet experience.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 7.0
Reliability 7.2
Speed 7.0
Support 7.0
Features 6.5
Value 7.2
Average from 70 reviews
Showing 1-5 of 70 items.
2021-04-29 18:05:48
Sheana Goudie 8.2
Was very easy to deal with, set up very easy and have never had any problems so have not needed to ask for support.
Pros
NZ based if needing support - not speaking to an overseas operator.
Cons
None so far
2021-04-29 09:20:54
Ross 9.0
Easy switch over from Spark (note the 30 days notice to Spark and Vodafone is their requirements), great speed, great reliability, ASUS router is $15 delivery but otherwise free and has ASUS firmware updates. A great deal with 4 months half price or 6 months when referred by an existing Stuff Fibre customer. The referrer also gets a month free for the referral. Kiwis looking after Kiwis.
Pros
No outages like I was having with Spark Fibre, NZ helpdesk support, You don't get 950MB download which is normal. The average speedtest is 600MB (who is complaining about that)
Cons
Debit Card payment method. You don't own their ASUS router.
2021-03-14 18:00:03
Mike Nunweek 7.0
Ive had Stuff fibre with boost for a year now. Speed was initially pretty good if not zippy, however performance after first month or so has been sub par, all tv streaming buffering badly, doesn't seem ant better than previous copper service.
Pros
Modem
Cons
Speed, price not competitive, boost is a waste of money
2021-01-28 12:07:45
Brad Gorn 7.6
Have had a good 1st year with Stuff Fibre. Now looking for a better deal to compare with recent Vodafone offer
2021-01-05 09:45:05
Samantha 3.4
I have been with Stuff Fibre for about a month. I have had no technical issues so far. However, I have had huge problems with their billing / invoicing. You are required to pay by credit card or direct debit. I operate a business from home, and need GST invoices for my records. Stuff will not send these invoices in advance, and will only barely meet their legal requirement to supply the invoices within 27 days after the charges. You must write to them each and every month to request an invoice, which will take weeks to process. You then get sent a link, which you need to visit within 30 days to manually download an invoice. This is not sustainable for a small business, and any value that they may or may not offer for their services is not worth the hassle of going to so much trouble to obtain the invoices. I do not recommend Stuff, and will change providers as soon as my fixed term contract is up. I recommend others do not enter a fixed term contract with Stuff, especially if you require invoices for any reason. ...read more
Pros
So far no technical issues with the internet service
Cons
Will not provide invoices
Showing 1-5 of 70 items.
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